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Do you ship to my region?
We currently ship to the following 16 regions: Australia, Brunei, China, Hong Kong SAR, India, Indonesia, Japan, Macao SAR, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam.
How do I qualify for free shipping?
Free shipping is automatically applied at checkout when your order meets the minimum spend criteria. The minimum spend for free shipping is calculated after any promotions and discounts are applied. For full details refer to our section on Shipping + Handling here.
When will my order ship?
Orders received before 12 pm from Monday to Friday usually ship on the same day or next day. While orders received on Saturday, Sunday and Public Holidays will ship on the next business day. 80% of our orders are handed over to the courier within 8 hours.
How soon will I receive my order?
Delivery times depend on where you are located. For a full list of delivery destination and estimated shipping times, refer to our section on Shipping and Delivery times here.
How can I check the status of my order?
Once your order has been placed, you will receive a confirmation email. You will also be sent a shipment email with your tracking number, once your parcel has been shipped. All online orders are dispatched within 1-3 days. Orders placed on Saturdays, Sundays and Public Holidays are processed the following business day.
What should I do if there’s a delay in my delivery?
We're sorry your parcel has been delayed! While there may be a delay in the delivery, no action is needed on your end. For further enquiries, please feel free to reach out to our Customer Service Team here.
I was/am not available to receive my parcel on the scheduled delivery date. What do I do?
Depending on the courier, your delivery may be rescheduled to the next working day.
My order has met the minimum amount for free shipping, but why am I still charged?
Free shipping threshold is calculated after deduction of any promotions and discounts. Please also check if there's any item in your bag that's not eligible for free shipping calculation. You can also easily see how much more you need to add to your bag to waive shipping on the checkout page.
If you believe that you have been charged shipping erroneously, do reach out to us via our contact us form.
An item is missing from my package! Where is it?
We're so sorry to hear that. If you have ordered multiple items or made separate orders, it may have been split into multiple fulfillments. Kindly check your email for further tracking information. If no further information on the tracking is available, do reach out to us through our contact us form as soon as possible.
I entered the wrong address. Help!
Don't worry, we're here to help. Reach out to us via our contact us form and provide us with your order number, and contact details, including contact number. We will assist you with the change in delivery address. Note that the courier may contact you directly to arrange delivery.
Can I cancel my order?
We regret that a cancellation is only possible if the shipment is still with us. Once it has been handed over to the courier, a cancellation might no longer be possible. If you've had a change in mind, do reach out to us via our contact us form as soon as possible.
My item(s) were not what I expected, can I return or exchange it?
An exchange is only possible if the item(s) is damaged or defective. For a change of mind you may return the product for a full refund or for store credit. For further details, please read our section on Returns, Exchanges and Cancellations here.
My item(s) were damaged in shipping can I get a replacement?
We are sorry to hear that and absolutely, yes. You can get a replacement. Please refer to our section on Returns, Exchanges and Cancellations here for the the exchange process.
When will I get my refund?
Any refunds are made within 7 days of receipt of the returned products in original purchase condition. Credit card payments may take a few days to show up in your statement but our customer service staff remain on hand to assist you with any queries. For more details, refer to our section on Returns, Exchanges and Cancellations here.
Do you store my payment information?
We do not and never will store your credit card or any other billing information in our servers. For further details on our privacy policy please refer to our privacy section here.
Are my personal details secure?
We do not sell, rent or pass on any personal details like your name, shipping address, skin type and concern to any other third party - and we never will. All personal details stored on our servers are secured with the latest SSL encryption (128 bit) technology to ensure your details are kept secure.
I’m not a newsletter subscriber can I still earn B.Cult(ure) rewards?
Yes! You don't have to be a newsletter subscriber to be a B.Cult(ure) member. The moment you register an account with us, you can start earning.
How do I redeem my coins for rewards?
Coins can be redeemed for vouchers which you can use with your next order. Use the Rewards Launcher on the bottom left of the screen and follow the onscreen instructions.
How do I check my points balance?
Checking your point balance is quick and easy! You'll need to be logged in to view your points. Once you do, you can easily check your points balance through the Rewards Launcher.
How long does it take for Coins to be credited to my account?
Most Coins are credited within 24 hours after you've taken an action like making a purchase or writing a review. If you've noticed a discrepancy or if you have not received your Coins as expected, reach out to us at via our contact us form.
Can I return my vouchers?
Unfortunately, rewards may not be returned or exchanged.
